Frequently asked questions

Answers by
product category.

Choose wireless adapters or tire pressure monitoring to find the right answer faster.

A

Wireless adapters

View category →
A1Will the adapter add CarPlay or Android Auto to any car?+

No. Your vehicle must already support factory wired CarPlay or wired Android Auto through a USB data port. The adapter changes that existing wired connection into a wireless one.

A2Does one adapter work with both iPhone and Android phones?+

Our 2-in-1 models support compatible iPhone and Android phones. Check the specific adapter’s phone, software, and vehicle requirements before buying. Bluetooth and Wi-Fi must be enabled for setup.

A3Do I need to pair the phone every time I drive?+

No. After the first successful setup, the adapter stores the pairing and reconnects automatically when the vehicle starts. Connection time can vary by vehicle.

A4Can I still use steering-wheel controls and voice assistants?+

Our adapters use your car’s existing screen and supported controls. Available buttons, microphone functions, and voice-assistant features depend on the vehicle, phone, and adapter model.

A5How do I choose USB-A or USB-C?+

Choose the connector that matches the same vehicle USB data port used for wired CarPlay or Android Auto. The shape of the phone charging port does not determine the adapter version.

B

Tire pressure monitoring

View category →
B1Will the external sensors fit my car or motorcycle?+

Choose a kit for your vehicle and check the sensor’s valve requirements. Our external sensors use standard Schrader valve stems. Confirm the valve thread and clearance around every installed sensor before use.

B2What information can I see in the app?+

You can view pressure and temperature for each assigned tire. Two-sensor kits cover a motorcycle’s front and rear tires; four-sensor kits cover a car’s four wheels. Available alerts depend on the kit and app.

B3Are the sensors suitable for wet-weather riding?+

Check the water-resistance rating and care instructions for your specific sensor model. If your model has a replaceable battery, refit the cover and seal as instructed after replacing it.

B4What should I do if a sensor shows offline?+

Check that Bluetooth is enabled and the app has the required permissions. Follow your sensor model’s instructions to check its battery, then confirm its assignment to the correct wheel in the app.

B5What should I include when contacting support?+

Include the product model, vehicle details, phone model, app version, and a description of the issue. Add your purchase platform and order number if available. We may ask for photos or a video when following up by email.

Still need an answer?

Ask Hyphoon.

Tell us which answer you were looking for and include the product or vehicle details related to your question.

What happens next

We’ll review your message and reply by email. You’ll receive a reference number after submitting the form.

Up to 5 files. Photos / PDF: 10 MB each. MP4 / MOV videos: 50 MB each.

JPG, PNG, WebP, HEIC, HEIF, PDF, MP4 and MOV. Attach a photo or short video to help us understand the issue.