Privacy

This website does not provide customer accounts or on-site checkout. The hosting service may process basic technical information such as IP address, browser type, device type, requested pages, and timestamps to deliver and protect the site.

The online forms collect the information you choose to provide, which may include your name, email address, country or region, purchase platform, order number, product category and model, enquiry and issue types, company name, subject, and message. If you provide optional delivery details, we also collect the recipient’s name, phone number, delivery country or region, and address to help arrange shipping when needed for your request. The selected form language is also saved with your request. You may optionally upload photos, videos, or documents relevant to your request. These files and their names are stored with your message.

When you submit feedback from the Hyphoon TPMS App, we receive your email address, feedback category, description, App version, build, operating system, and selected language. Purchase details are requested for relevant product issues. You may include images and choose whether to attach a diagnostic report containing device information, settings, and recent operating records. Diagnostic reports are sent only with your feedback when you choose to include them. Your device language is not used to infer your country.

Hyphoon uses this information to identify, review, and resolve your request. Please do not submit passwords, payment card details, or other unnecessary sensitive information.

The contact page uses your browser’s preferred languages to choose an available translation. If you select a language, it is remembered in your browser’s local storage. You can change it using the language selector or clear it by removing this website’s browser storage.

Product links may take you to Amazon or another third-party service. Their privacy terms apply after you leave this website. Hyphoon does not receive your marketplace payment details through this site.

Support requests are stored in Hyphoon's Cloudflare database and attachments in private Cloudflare object storage. Access links provided to our support team expire after 30 days. Unsubmitted uploads are automatically removed from temporary storage after two days. Daily rotating network identifiers are used to limit upload abuse; the upload system does not store raw IP addresses. Support records are retained only as reasonably needed to handle the request, maintain service records, prevent abuse, and meet applicable obligations.

You may use the online contact form to ask about information you previously provided. Include the reference number shown after submission when available.