Start with troubleshooting
We will first confirm compatibility, power, pairing, software, and installation details.
Product care & warranty
Support beyond
the unboxing.
Clear next steps for setup issues, product faults, returns, and order questions.
01
Proof of purchaseYour purchase platform, order number, or receipt.
02
Product modelThe model name shown on the product, packaging, or order confirmation.
03
Setup detailsYour vehicle, motorcycle, phone model, and software version.
04
What happenedA short description of the issue and any troubleshooting you have tried.
How support works
A practical path to resolution.
Confirm the product issue
If the product appears faulty, we may request a short video or additional product information.
Choose the correct channel
Returns and replacements may be handled by the original marketplace or by Hyphoon support, depending on the order and region.
Coverage note
Terms can vary by product and region.
The warranty and return window shown on your product listing or order confirmation applies to that purchase. Coverage generally does not include misuse, accidental damage, unauthorized modification, incorrect installation, or normal wear.
Contact us before returning a product so we can identify the correct next step.
Contact support
Tell us what happened.
Include the details above to help us understand your request.
Warranty request
Tell us what happened.
Include your order number, product model, and a description of the issue so we can review your request.
What happens next
We’ll review your message and reply by email. You’ll receive a reference number after submitting the form.